Online Dispute Resolution

The new regulations for online dispute resolution – something which has been introduced via European Law, – come into force on 15the February, and are intended to make disputes with traders cheaper and easier for consumers to pursue. This article explains what you need to do to comply.

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The Consumer Rights Act 2015 – what you need to know

The Consumer Rights Act 2015 will make a number of important changes to the rights and responsibilities of British business owners. The new legislation replaces several previous regulations and brings all consumer contract law together in one place. This article sets out some of the key points you’ll need to comply with when the new rules come into force on 1 October 2015.

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‘How we work’ guides for your customers

Did you know that, as well as drafting contracts, I also produce ‘How we work’ guides that you can give your customers to explain how you work, what your services do and don’t include, and what you need from your customers to get the job done? This article explains how these guides work and the value they can add to your business.

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Changes to consumer law – is YOUR business prepared?

It’s just a few days until the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations come into force, which will apply to all contracts concluded after 13 June 2014. And if your company sells goods, services or digital content to consumers, it’s important to act now to make sure your business practices comply with the new rules.

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Sub-contractor or employee – can you tell the difference?

In recent months, several clients have asked me to draft agreements between them and their sub-contractors – and this got me thinking about the fine line that can sometimes exist between being a sub-contractor and being an employee. This article looks at how you can tell the difference and offers tips on clear contract drafting to help minimise risk to your business.

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